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Our Policies

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from  www.fitcofoods.in (the “Site”) which is owned by Kyan Enterprises.


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We use the services of our enabling partners such as shipping companies and credit / debit card processing companies to process the payment for goods and services ordered from our website. These entities do not retain, store, share or use personally identifiable information for any other purposes. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;

To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of our terms of use or to defend against legal claims;



DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through email at letstalk@fitcofoods.in and/or using the details provided below:


Kyan Enterprises,

65/61, 1st floor, 

Thirumangalam Road,

Villivakkam, Chennai, 

Tamil Nadu, 600049, India


Our Policies

SHIPPING AND DELIVERY POLICY:

All orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 3 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms. Kyan Enterprises is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities for delivering it to the customer’s address (provided while placing the order). 

Customers will receive emails and/or SMS for all order related queries timely.

Kyan Enterprises only ships products in India. International Shipments are not supported.

RETURN AND REFUND POLICY :

Purchases made from online store of www.fitcofoods.in cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

CANCELLATION POLICY :

Any cancellations can be processed within 24 hours of placing the orders, by writing to us at letstalk@fitcofoods.in. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.